Orders made before 13:00 will be sent the same day. Orders entered after 15:00 will be sent the following day. Baronessen provides delivery by GLS.
We deliver to some countries in Europe - and members of the EU , so if you need help to place your order to a country that is currently not on our shipping list, please e-mail us at firstname.lastname@example.org
We currently ship to:
Enjoy free shipping on all orders above 499 DKK in Denmark. Depending on your country, we offer free shipping on orders above 1500 DKK / 200 EURO.
Delivery to a country in Europe
From 89 DKK / 12 EURO (Denmark 39 DKK)
Return shipping cost
You may return your purchase within 14 days after delivery, at your own cost and we do not refund the shipping cost.
After placing an order, you will receive an email with your order confirmation. Please check the email to make sure all information is correct.
In the event of a problem in processing your order, you will receive an email detailing the issue and possibly requesting further information.
As soon as we have processed and shipped your order, you will receive another email with your tracking code. Shipping time will vary from country to country. Please check the different transittimes below.
If your order does not arrive, please contact us by email email@example.com
Track & Trace your order
Tax and VAT
There are no Tax and VAT on orders to countries outside the European Union. Danish Vat is 25% and the danish VAT will be ducted when you select your country of residence at the check out page.
We accept these credit and debit cards:
When placing an order, the full amount is reserved on your account by Baronessen-shop.dk and payment is debited from your card only at the time of dispatch. Your connection is always secure with us and encrypted. Baronessen-shop.dk online shop supports Visa/Master Card 3D Secure protocol and for security reasons, we do not store any payment information in our data. All credit and debit cardholders will be validated by both the credit card company and us to maintain security and prevent fraud. We take data security very seriously, so your credit card data will be safe with us. You can only pay with a credit card that is issued in the same country, as your shipping address.
When will I be charged
When you place your order your card will be authorised, and you will receive an email confirming that your order has been successful. Payment will be taken first when we dispatched your order and send to you. If your card is not authorised, payment will not be taken, and you will get notified immediately on the screen that the payment was unsuccessful. if a payment is not authorised, some credit card companies may still reserve the money, so you will not be able to access that amount of money for a little while. To make credit card purchases as secure as possible, all payment data is sent encrypted form by using SSL. This means that your payment data is sent by a secure connection and no external parties can read your credit card details.
For card purchases we work with an authorized payment agent that helps us to check directly with your bank that the card is valid for purchases. Our payment agent processes your card details in the correct way according to the international security standard PCI DSS, which was developed by the card companies VISA, MasterCard, Diners, American Express and JCB. This means that your card details are processed with a very high level of security.
If you are not satisfied with your purchase. You may return your purchase within 14 days after delivery, at your own cost. Once your return has been received and is conform to our return policy, you will receive a confirmation on email and we will refund your money by the same payment method, as used for your purchase. We would like to advise all our customers to check their purchase thoroughly at delivery and before disposing of the original packaging and removing any hangtags. Accessories must be returned in the original boxes provided and inside a protective shipping box.
Please note, that we do not refund the shipping cost.
How to retur your order
Please send the notification to Customer Service by email firstname.lastname@example.org Please make sure to enclose a return note with the order number (The enclosed invoice you received with the shipment)
To return your purchase ship it to:
After we receive and process your return, you will receive a return confirmation on email, and we will refund you by your original payment method.
Please allow 4-7 working days for the refund to be credited to your account. We aim to process a refund within 1-2 working days of receiving your parcel, and send you an email to let you know we have received and processed it. The time it takes will depend on your bank or the credit card company you have. Any delay in the refunding is outside of our control. You can expect a refund in the same form of payment originally used for purchase. In the event that we are unable to refund your credit card, we will contact you to arrange an alternative method of refunding your order.
Baronessen-shop.dk provides 2-year guarantee under the sale of goods act, extensive manufacturing and material defects which are found by the normal application. The warranty does not cover faults or damages directly or indirectly caused by wrong use, poor maintenance, violence or unauthorised intervention. Complaints about defects, which should be detected by normal use of the goods, shall be notified to Baronessen-shop.dk within a reasonable time. The item may subsequently be returned for repair or replacement for free Baronessen-shop.dk will reimburse your shipping cost and send the replacement or repaired gods back to you.
To help ensure that your shopping experience is safe, simple and secure Baronessen-shop.dk uses industry standard Secure Socket Layers technology (SSL). If you look at the location (URL) field at the top of the browser, you will see it begin with ‘https://’ instead of the normal ‘http://’. This also indicates that you in secure mode. To ensure your information is kept private, we do not store any payment information in our database.
This technology includes the following features: Authentication - this assures your browser that your data is being sent to the correct computer server, and that the server is secure. Encryption - this encodes the data, so that it cannot be read by anyone other than the secure server. Data Integrity - this checks the data being transferred to ensure it has not been altered.
Personal data and cookies
How to delete cookies
The method used to avoid or delete cookies depends entirely on your browser.
For your convenience, we have collected the following links to the largest browser providers:
Third party cookies
Baronessen-shop.dk use third-party cookies to collect statistics in aggregate form in analysis tools such as Google Analytics. The cookies used are both permanent and temporary cookies (session cookies). The permanent cookies are stored on your computer or mobile device for no longer than 24 months.
ODR online dispute resolution
If you have a complaint regarding a product you bought at baronessen-shop.dk, you can submit your complaint to http://ec.europa.eu/consumers/odr
Choise of law
These terms and conditions and any purchase agreement between you and Baronessen-shop.dk is governed by Danish law.
VAT No: 32 33 40 91
Registered in Denmark.