Delivery outside Denmark

Orders

Orders made before 13:00 will be sent the same day. Orders entered after 15:00 will be sent the following day. Baronessen provides delivery by GLS.

Shipping informations

We deliver to some countries in Europe - and members of the EU , so if you need help to place your order to a country that is currently not on our shipping list, please e-mail us at info@baronessen-shop.dk

We currently ship to:

Belgium

Denmark

Sweden

Netherlands

Germany

United Kingdom

Shipping cost

Enjoy free shipping on all orders above 499 DKK in Denmark. Depending on your country, we offer free shipping on orders above 1500 DKK / 200 EURO.

Delivery to a country in Europe

From 89 DKK / 12 EURO (Denmark 39 DKK)

Return shipping cost

You may return your purchase within 14 days after delivery, at your own cost and we do not refund the shipping cost.

Order tracking

After placing an order, you will receive an email with your order confirmation. Please check the email to make sure all information is correct.
In the event of a problem in processing your order, you will receive an email detailing the issue and possibly requesting further information.
As soon as we have processed and shipped your order, you will receive another email with your tracking code. Shipping time will vary from country to country. Please check the different transittimes below.
If your order does not arrive, please contact us by email info@baronessen-shop.dk

Track & Trace your order

Track and trace GLS

Tax and VAT

There are no Tax and VAT on orders to countries outside the European Union. Danish Vat is 25% and the danish VAT will be ducted when you select your country of residence at the check out page.

Payment

We accept these credit and debit cards:

Visa

MasterCard

American Express

Eurocard

Dankort

Diners Club

When placing an order, the full amount is reserved on your account by Baronessen-shop.dk and payment is debited from your card only at the time of dispatch. Your connection is always secure with us and encrypted. Baronessen-shop.dk online shop supports Visa/Master Card 3D Secure protocol and for security reasons, we do not store any payment information in our data. All credit and debit cardholders will be validated by both the credit card company and us to maintain security and prevent fraud. We take data security very seriously, so your credit card data will be safe with us. You can only pay with a credit card that is issued in the same country, as your shipping address.

When will I be charged

When you place your order your card will be authorised, and you will receive an email confirming that your order has been successful. Payment will be taken first when we dispatched your order and send to you. If your card is not authorised, payment will not be taken, and you will get notified immediately on the screen that the payment was unsuccessful. if a payment is not authorised, some credit card companies may still reserve the money, so you will not be able to access that amount of money for a little while. To make credit card purchases as secure as possible, all payment data is sent encrypted form by using SSL. This means that your payment data is sent by a secure connection and no external parties can read your credit card details.

For card purchases we work with an authorized payment agent that helps us to check directly with your bank that the card is valid for purchases. Our payment agent processes your card details in the correct way according to the international security standard PCI DSS, which was developed by the card companies VISA, MasterCard, Diners, American Express and JCB. This means that your card details are processed with a very high level of security.

Return policy

If you are not satisfied with your purchase. You may return your purchase within 14 days after delivery, at your own cost. Once your return has been received and is conform to our return policy, you will receive a confirmation on email and we will refund your money by the same payment method, as used for your purchase. We would like to advise all our customers to check their purchase thoroughly at delivery and before disposing of the original packaging and removing any hangtags. Accessories must be returned in the original boxes provided and inside a protective shipping box.
Please note, that we do not refund the shipping cost.

How to retur your order

Please send the notification to Customer Service by email info@baronessen-shop.dk Please make sure to enclose a return note with the order number (The enclosed invoice you received with the shipment)

To return your purchase ship it to:
Baronessen
Nytorv 1
7700 Thisted
Denmark

Refund

After we receive and process your return, you will receive a return confirmation on email, and we will refund you by your original payment method.
Please allow 4-7 working days for the refund to be credited to your account. We aim to process a refund within 1-2 working days of receiving your parcel, and send you an email to let you know we have received and processed it. The time it takes will depend on your bank or the credit card company you have. Any delay in the refunding is outside of our control. You can expect a refund in the same form of payment originally used for purchase. In the event that we are unable to refund your credit card, we will contact you to arrange an alternative method of refunding your order.

Warrenty

Baronessen-shop.dk provides 2-year guarantee under the sale of goods act, extensive manufacturing and material defects which are found by the normal application. The warranty does not cover faults or damages directly or indirectly caused by wrong use, poor maintenance, violence or unauthorised intervention. Complaints about defects, which should be detected by normal use of the goods, shall be notified to Baronessen-shop.dk within a reasonable time. The item may subsequently be returned for repair or replacement for free Baronessen-shop.dk will reimburse your shipping cost and send the replacement or repaired gods back to you.

Website security

To help ensure that your shopping experience is safe, simple and secure Baronessen-shop.dk uses industry standard Secure Socket Layers technology (SSL). If you look at the location (URL) field at the top of the browser, you will see it begin with ‘https://’ instead of the normal ‘http://’. This also indicates that you in secure mode. To ensure your information is kept private, we do not store any payment information in our database.
This technology includes the following features: Authentication - this assures your browser that your data is being sent to the correct computer server, and that the server is secure. Encryption - this encodes the data, so that it cannot be read by anyone other than the secure server. Data Integrity - this checks the data being transferred to ensure it has not been altered.

Personal data and cookies

Baronessen-shop.dk collect, process and store data in accordance with the Danish Data Protection Act. A cookie is a small text file that is saved to, and, during subsequent visits, retrieved from your computer or mobile device. Baronessen-shop.dk uses cookies to enhance and simplify your visit. We do not use cookies to store personal information or to disclose information to third parties. There are two types of cookies: permanent and temporary (session cookies). Permanent cookies are stored as a file on your computer or mobile device for no longer than 12 months. Session cookies are stored temporarily and disappear when you close your browser session. We use permanent cookies to store your choice of start page and to store your details if you select "Remember me" when you log in. We use session cookies when you use the product filtration function, to check whether you are logged in or if you put an item in you're shopping bag. You can easily erase cookies from your computer or mobile device using your browser. You can choose to disable cookies or to receive a notification each time a new cookie is sent to your computer or mobile device. Please note that if you choose to disable cookies, you will not be able to make a purchase online.

How to delete cookies

The method used to avoid or delete cookies depends entirely on your browser.
For your convenience, we have collected the following links to the largest browser providers:

How to clear cookies Google Chrome

How to clear cookies Mozilla Firefox

How to clear cookies Safari

How to clear cookies Internet Explorer

Third party cookies

Baronessen-shop.dk use third-party cookies to collect statistics in aggregate form in analysis tools such as Google Analytics. The cookies used are both permanent and temporary cookies (session cookies). The permanent cookies are stored on your computer or mobile device for no longer than 24 months.

ODR online dispute resolution

If you have a complaint regarding a product you bought at baronessen-shop.dk, you can submit your complaint to http://ec.europa.eu/consumers/odr

Choise of law

These terms and conditions and any purchase agreement between you and Baronessen-shop.dk is governed by Danish law.